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There are still further questions open? Our customer service will be happy to help
Hotelshop expert Mey & Katja
Still haven't found an answer? I look forward to your question and do my best to help you.
E-Mail: service@hotelshop.one
30 days return policy
If you do not like a product after receiving your order, you have 30 days, to cancel the order. Only in the case of individually configured beds, you do not have the right of return.
Exclusive hotel products for home
Discover exclusive products from the hotel and order them directly to your home.
Free parcel return from Germany
You don't like an item of your order? Register your return via our returns portal and you will receive a free DHL label for returns from Germany. In the case of goods sent by forwarding agent, the goods will be collected from you for an additional charge. You can see an overview of the costs on our returns portal.
Fill in the form and we will determine your desired product. The more information we have, the higher is the chance to send you the right product.
